Reputation Management

Reputation Management That Wins Trust

Google rewards businesses with more and better reviews. We make getting them effortless and keeping them clean automatic.

Avg 4.3 → 4.8 star lift within 90 days 3× more new reviews per month on autopilot Every review responded to within 24 hours

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Get Your Free Reputation Management Audit
No commitment. Results in 48 hours.

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17+
Years delivering results
5000+
Local businesses grown
4.8
Average client rating
0
Long-term contracts required

The Problem

Your Star Rating Is Costing You Jobs You Never Even Know You Lose

Fewer than 50 Google reviews
A competitor with 200 reviews at 4.6 stars beats you with 30 reviews at 4.9 every time. Volume and recency together signal trustworthiness — one without the other is not enough.
Old reviews and no new ones coming in
Recency matters. A business with 100 reviews and none in the past 6 months looks abandoned compared to one with 40 reviews and 8 last month. The Google algorithm agrees.
A negative review sitting unanswered
An unanswered negative review is a public signal that you do not care. A professional, calm response to a negative review actually increases trust with potential customers reading it.
No system to generate reviews after jobs
Review generation should not rely on the occasional happy customer who thinks to post. It should be systematic, automated and happen after every completed job without you having to ask.

The Reality

Reputation Management is not optional for growth

93% of consumers read online reviews before contacting a local business. A 4.2-star rating does not just look worse than a 4.8 — it results in significantly fewer calls, fewer booked jobs, and less revenue. The difference is measured in thousands of dollars per month.

What We Deliver

Everything Included in Our Reputation Management Service

Not a starter package. Not an upsell ladder. Every item below is included from day one — because half-measures produce half-results.

01
Automated Review Request System
An SMS sent to every customer within 4 hours of job completion with your direct Google review link. Non-responders receive one follow-up 3 days later. No manual action required from you or your team.
02
Review Monitoring Dashboard
Every review across Google, Yelp, Facebook and platform-specific sites tracked in one dashboard. You see every review as it posts, with immediate alert notifications.
03
Professional Review Response
We respond to every review within 24 hours in your brand voice. Positive reviews acknowledged warmly. Negative reviews handled professionally, de-escalating publicly while moving the conversation offline.
04
Policy-Violating Review Removal
Reviews from competitors, fake accounts or people who were never your customer flagged to Google for removal. We track each flagged review through the removal process.
05
Review Diversification
Beyond Google: Yelp, Houzz, Angi, Facebook and industry-specific platforms relevant to your business category all managed as part of a complete reputation strategy.
06
Reputation Recovery Campaigns
If your current rating is below 4.0, we build an accelerated review generation campaign targeting your most recent and most satisfied customers to rebuild your star rating quickly.
07
Competitor Review Monitoring
We track your main competitors review profiles: their rating trends, their negative reviews and their responses. Every weakness they show is a positioning opportunity for you.
08
Monthly Reputation Report
Star rating trends, new review volume, response rate, platform breakdown and a 3-month trajectory showing where your rating is headed. Full visibility at all times.

How It Works

From First Call to Measurable Results

Exactly what happens after you contact us — no ambiguity, no surprises.

01
Day 1–3
Audit
Complete review audit across all platforms. Current rating analysed, all existing reviews categorised, policy-violating reviews flagged, competitor benchmarking done.
02
Day 4–7
System Build
Review request automation built and connected to your CRM or booking system. Response templates created in your voice. Monitoring dashboard configured.
03
Week 2
Activate
First review requests go out. First responses posted. Monitoring live. You see your first new reviews within the first 2 weeks.
04
Month 1+
Compound
Reviews accumulate consistently. Rating trends upward. Reputation increasingly a competitive advantage rather than a liability.

What You Get

The Results You Can Expect

Not promises. Actual outcomes we deliver for businesses like yours, measured and documented.

3× more new Google reviews per month automatically
Star rating improvement from month one
Zero unanswered reviews, positive or negative
Policy-violating reviews flagged for removal
A review profile that is your strongest competitive advantage
★★★★★

We went from 3.8 stars and 28 reviews to 4.7 stars and 140 reviews in 5 months. We are now the highest-rated company in our area.

K
Kim R.
House Cleaning Service, Waukesha WI

Why local businesses choose DEWAR

Google Partner Agency
No long-term contracts
Results or we talk
Founded 2009

FAQ

Reputation Management — Questions We Get Every Day

Honest answers. No sales spin.

Google reviews directly influence both purchasing decisions and local search rankings. 93% of consumers read reviews before contacting a local business. Review quantity and recency are also direct ranking signals in the Google Map Pack algorithm.

The most effective method is automated SMS review requests sent within 4 hours of job completion. We integrate with your CRM to trigger personalised messages automatically after every completed job. Clients average 3× more new reviews per month within 90 days.

We flag reviews that violate Google policies — fake reviews from competitors, reviews from people who were never your customer, prohibited content — for removal consideration. For genuine negative reviews we craft professional management responses.

Yes, asking customers to share their honest experience is completely ethical and fully compliant with Google policy. What is prohibited is incentivising reviews or purchasing fake ones. Our systems send requests to all customers after every completed job.

Most clients see measurable rating improvement within 30 to 60 days. The typical trajectory: starting at 4.1 stars, reaching 4.6 at 60 days and 4.8 at 90 days. Speed depends on your monthly job volume.

We integrate with your booking system or CRM. When a job is marked complete, a personalised SMS is automatically sent to the customer with your Google review link. Non-responders receive one follow-up 3 days later. Zero manual action required from you.

Ready to Start?

Your Competitors Are Not Waiting.
Neither Should You.

Book a free 30-minute strategy session. We will audit your current setup, show you exactly what is broken, and give you a clear roadmap — whether you hire us or not.

No commitment required. No credit card. Just an honest conversation.